Refund policy
Draft for legal review · last updated [DATE]
Before access is delivered
If you cancel an order while it’s still being prepared, you get a full refund to your card.
If the machine goes down
Downtime caused by the host is credited for the time the machine was unavailable. [CREDIT AND HOST PENALTY RULES]
Stopping early
Billing is per minute with a one-hour minimum. For pay-upfront orders, unused hours are [REFUNDED / KEPT AS CREDIT].
How refunds are paid
Refunds go back to the card you paid with, usually within 5–10 business days.